B2B-Login: FREQUENTLY ASKED QUESTIONS

 

Having trouble and need help logging into the WOUNDWO B2B portal? Here you’ll find information and steps on what can be done.

There are two ways to access the B2B portal:

What happens when you enter your email?

Red Field with Error Message
Either the email address is entered incorrectly or you are using an email address that is not known to us.

⚠️ Please check for typos or spaces before or after the email address. Alternatively, you can reset your password. More information under “How can I reset my password?”.

If you do not have B2B access or the previously used email address is still not recognized, please contact your responsible regional management.

No, there is no lockout; even after multiple failed login attempts.

Generally, only individuals who are affiliated with a specialist trade partner have access to our B2B area – unfortunately, we do not offer access to end customers.

If you are a private individual or a retail customer, please use the Retailer Search to contact a specialist dealer near you (Please note, that this function may be region-locked and not available in your country). Otherwise, we provide some publicly accessible documents for your WOUNDWO product under our Downloads section.

Specialist trade partners which have already placed an order once but do not have B2B access, can apply for a B2B account. You only need your customer number, which can be found on your invoices, delivery notes, or order confirmations. The request form for a new B2B account is available on the B2B login page.

⚠️ Note: This request is only for new access for individuals not yet known in the system. If you already have access and have forgotten your password, please use the "Forgot Password" feature. For more details, see the section "How can I reset my password?"

How to apply for access:

1. Click on "Request Account" on the login page.

2. Fill out the request form completely and submit it.

Once the data is submitted, the responsible regional manager will receive a notification. They will process the request as soon as possible. Therefore, it may take some time before a request leads to actual B2B access.

 

 

Specialist trade customers which have already placed an order once but do not have B2B access can apply for a B2B account. You only need your customer number, which can be found on your invoices, delivery notes, or order confirmations.

There is always a responsible person in regional management – if you have a customer number, you are assigned to a regional manager.

Once your data has been submitted, the responsible regional manager will receive a notification and process the request as soon as possible. It may take some time, and it does not happen immediately.

Whenever a regional manager activates a specialist dealer for B2B access, an email is automatically sent the next day at 04:00 from "noreply@woundwo.com" to the relevant individuals. Please check your spam folder if you have not received the email.

Forgot your password for B2B access? No problem! You can reset it in just a few steps:

1. On the login page, click on the "Forgot Password" link.

2. Enter the email address you used to register with our B2B portal and click “Send link”.

3. If an account with this username exists, an email with further instructions has been sent.

4. If you do not receive an email, please check that you used the correct email address and spelling. Otherwise, please contact your responsible regional manager.

5. You will receive an email with a link to reset your password. If you do not receive the email within a few minutes, please check your spam folder.

6. Follow the steps and change your password. Once the change is successful, you can log in with your new password.

If you haven't found what you're looking for here, please contact us – we will be happy to assist you with your request.